Managing Maintenance Requests (Lite)

The Maintenance feature serves as a vital tool for both residents and administrators, revolutionising the way maintenance issues are reported and addressed. It offers a streamlined, user-friendly process that enhances administrative efficiency while providing residents with real-time updates. This feature fosters a more cohesive and responsive community environment, allowing administrators to keep track of current and ongoing maintenance requests.

Reporting a Maintenance Request

Maintenance can be reported by residents via the app. Residents can navigate to the 'Hub' and select 'Maintenance'. From this section, they can submit a request along with any supporting photos.

TIP: Team members who are logged into the app also have the ability to report maintenance requests in the same manner. This is particularly useful when they are out and about walking through the community. So, always make sure that you add your team members as users in the app - please reach out to support if you have any questions about creating team members as users.

The Maintenance Request Screen Explained

Status - This is the status of the request, this can be updated when the maintenance progresses through the stages, additional fields have been added to this section.
Updated At - This is non configurable and displays the date and time that the last status was updated.
Category - This field will be prefilled from the submission. The category types are configurable by admin users and are used as a way of categories maintenance requests.
Urgency - This field will be prefilled from the submission. The urgency types are configurable by admin users.
Description - The maintenance request description.
Images - Maintenance Images Uploaded by the resident or person who submitted the request.

Managing a Maintenance Request

Once the maintenance request has been submitted, the relevant team member will be notified via email and the maintenance request can be accessed from 'Maintenance' section on the left hand menu in the Admin Portal.

When you start working on the maintenance request, you can update the Status from 'Pending' to 'In Progress', from the drop down status menu.

When updating the Status, the resident who submitted the request will be updated in the app.

The status also acts as a filter in the Admin portal, so that you can easily keep track of your maintenance requests.

Once all work has been carried out, the status can be updated to Finished.